Renaissance Aix-en-Provence Hotel
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about Renaissance Aix-en-Provence Hotel
Renaissance Aix-en-Provence Hotel
Located within a 10-minute walk of the centre of Aix-en-Provence, Renaissance Aix-en-Provence Hotel boasts free access to a spa with a heated indoor pool, steam room, fitness room, and 2 treatment cabins are also available.
Ratings and reviews
Traveller reviews
Comment: 31 Oct 2024
The indoor swimming pool and the sauna was very relaxing.
I wish I could come to enjoy the outdoor pool in summer.
Breakfast was excellent, and the Napoli pizza right across the hotel was one of the best pizzas in Europe.
Comment: 8 Dec 2024
Stayed in: Mar 2024
Chic setting, but an experience below expectations
First of all, the wait between dishes was endless. The waiter apologized explaining that he was understaffed, which I can understand, but it should not happen in an establishment of this standing.
Then the dishes themselves were not up to the task. Although not bad, they clearly lacked excellence and sophistication, which is disappointing given the high prices.
Even so, we had a good evening thanks to the setting and atmosphere, but the dining experience was not up to our expectations for a restaurant of this calibre.
Hotel response
Comment: 9 December
Merci beaucoup pour votre retour détaillé. Nous sommes heureux que vous ayez apprécié le cadre chic et l'ambiance agréable de notre établissement, qui sont des aspects essentiels pour nous. Cependant, nous sommes sincèrement désolés que l'expérience culinaire n'ait pas été à la hauteur de vos attentes.
Nous vous présentons nos excuses pour l'attente entre les plats. Bien que la situation ait été exceptionnelle cela ne justifie en aucun cas un tel délai. Nous mettons tout en œuvre pour garantir une expérience fluide et sans accroc pour nos clients, et nous prenons vos remarques très au sérieux pour améliorer ce point.
En ce qui concerne la qualité des plats, nous sommes désolés que ceux-ci n’aient pas répondu à vos attentes de raffinement et d'excellence. Nous avons partagé vos commentaires avec notre équipe en cuisine pour réévaluer la présentation et le goût des plats afin de nous assurer qu’ils soient à la hauteur des prix et de la réputation de notre restaurant.
Nous vous remercions encore une fois pour vos observations constructives et espérons avoir l'occasion de vous accueillir à nouveau afin de vous offrir une expérience culinaire qui soit à la hauteur de vos attentes.
Cordialement,
Manon - Guest Relation
Comment: 7 Dec 2024
Stayed in: May 2024
Solid choice
Hotel response
Comment: 9 December
Thank you for taking the time to share your feedback.
We're delighted to hear that you enjoyed your stay with us and appreciated our comfortable, clean accommodations as well as the helpfulness of our staff.
We always strive to provide excellent service, and we're pleased we could assist you with your car situation during your stay.
While we are located on the outskirts of Aix, we’re glad that you found it easy to walk into the town for dinner and tours. We truly appreciate your understanding and feedback, and we hope to welcome you again the next time you visit the beautiful region of Provence.
Warm regards,
Manon-Guest Relation
Comment: 21 Nov 2024
Stayed in: Nov 2024
Aix has a great hotel in The Renaissance
Hotel response
Comment: 9 December
Thank you so much for your kind words and for taking the time to share your experience with us.
We’re thrilled to hear that you enjoyed your stay at the Renaissance Aix-en-Provence and appreciated our central location, as well as the wonderful service from check-in to check-out.
We're especially pleased that Melvin and Saif were able to provide you with exceptional recommendations and insights into the city.
We will be sure to pass along your compliments to them!
It would be a pleasure to welcome you back on your next visit to Aix-en-Provence.
Warm regards,
Manon-Guest Relation
Comment: 17 Nov 2024
Stayed in: Nov 2024
Excellent location
256 Av. de Pérouse, Aix en Provence, 13100, France|2.31 km from Provence
10 things to dowithin 0.93 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for free.
Pets allowed with extra charge.
Breakfast available.
Breakfast menu
Buffet.
Breakfast options
American breakfast, Continental breakfast.
Breakfast price
R 604 (≈EUR 30.6)/person
Garden Swimming pool is closed from Mon 14 Oct 2024 until Thu 01 May 2025 Four superior double rooms adapted for people with reduced mobility are available. Children can only access the indoor pool from 7:00 a.m. to 1:00 p.m. and from 7:00 p.m. to 9:30 p.m. Renaissance Esthederm Spa: Two massage cabins, a gym, a hammam and an indoor swimming pool are available for your well-being. Children and seniors up to 16 years old cannot access the spa between 1:00 p.m. and 7:00 p.m. From July 5 to September 3, access will be closed to them. Garden Swimming pool is closed from Mon 16 Oct 2023 until Wed 01 May 2024 Garden Swimming pool is closed from Mon 14 Oct 2024 until Thu 01 May 2025 Outdoor swimming pool accessible depending on weather conditions.
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