Palm Hotel Ipoh
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast not available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
Wi-Fi
Parking
Air conditioning
Front desk 24 hour
Restaurant
Non-smoking
More about Palm Hotel Ipoh
Palm Hotel Ipoh
Featuring 3-star accommodation, Palm Hotel Ipoh is situated in Ipoh, 10 km from AEON Mall Kinta City and 11 km from AEON Mall Ipoh Station 18.
Ratings and reviews
Cleanliness4.2
Location4.1
Service3.9
Facilities3.9
Traveller reviews
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Mentioned by travellers
Business traveller
Comment: 10 Feb 2025
good and comfortable enough for the business traveler with such as a good bed
Hotel response
Comment: 18 February
Thank you for choosing us as your designated stay in Ipoh. We are glad to have served you and your family during your stay with us. We are looking forward to your next visit and support to us. Thank you for your valuable feedback.
Couple
Comment: 31 Jan 2025
There was an unexpected incident that the door lock was out of battery and we could not open the room door at 1am++. We went out for gathering during CNY and came back at around midnight 1am. Due to the issue, we waited for more than 1 hour at lobby. The staff tried his best to open the door but failed to open it. I know it was not the fault of the staff. Then, we got offered to another temporary room but the thing to highlight was our luggage and pyjamas were left in the room that was locked out and we were really tired at the time. Need to improve on regular checking on the door battery to avoid this kind of issue again. Overall, it is clean and staff are friendly.
Hotel response
Comment: 5 February
Thank you for choosing us as your designated stay in Ipoh. We are sorry for the inconvenience being caused during your stay with us. We shall look into this matter . We apologize for the inconvenience being caused. Thank you for your valuable feedback.
Couple
Comment: 22 Jun 2024
THEFT BY STAFF
What a terrible experience we had at this so called hotel. We stayed one night at Palm hotel. The room was clean and well maintained and we were very pleased with it overall until it was time to check out. The lady in charge said before we could get our deposit back she was going to check the room first. Although I have never experienced this in any other hotel I said ok fine, this was probably standard procedure. She came back and said that there was some blood on the bed sheets & she would deduct rm50 from the rm100 deposit. I asked her to show me the blood and so we went to the room. Yes there was some blood but it was clearly from a mosquito scratch, a small, tiny splat of blood. See attached pictures. I told her that this can easily be cleaned & that’s what cleaning services are for but She insisted that the stain needed special treatment & cleaning services. So to prove her wrong, I had to literally CLEAN the stain myself with soap which came off a few seconds after with NO special treatment required. To which she replied ok you get your money back! No apology, no nothing just indifference! When we asked for her name she refused to give her name and said ‘I’m just working here’! We went down to the reception and saw the supervisor and told him the incident. He apologised but I told him I had to actually wash the bed linen to prove that the stain was easily washable. This is totally unacceptable! Their excuse was that they outsourced their laundry which was a pathetic reason because most small hotels do that anyway. That’s not the point. My point is that it was a small stain that could easily be cleaned. I felt we were being punished, penalised. We were paying guests and we had to prove our innocence. Very bad customer service, no customer empathy at all. We will definitely not recommend this place to anyone. If you still want to stay make sure you do the bed, vacuum, clean the toilets, & bathroom or you might lose your deposit! PS I strongly believe the employee was ripping us off and trying to take the rm50 for herself. I would strongly recommend the supervisor to look into this and take preventative measures for future customers.
What a terrible experience we had at this so called hotel. We stayed one night at Palm hotel. The room was clean and well maintained and we were very pleased with it overall until it was time to check out. The lady in charge said before we could get our deposit back she was going to check the room first. Although I have never experienced this in any other hotel I said ok fine, this was probably standard procedure. She came back and said that there was some blood on the bed sheets & she would deduct rm50 from the rm100 deposit. I asked her to show me the blood and so we went to the room. Yes there was some blood but it was clearly from a mosquito scratch, a small, tiny splat of blood. See attached pictures. I told her that this can easily be cleaned & that’s what cleaning services are for but She insisted that the stain needed special treatment & cleaning services. So to prove her wrong, I had to literally CLEAN the stain myself with soap which came off a few seconds after with NO special treatment required. To which she replied ok you get your money back! No apology, no nothing just indifference! When we asked for her name she refused to give her name and said ‘I’m just working here’! We went down to the reception and saw the supervisor and told him the incident. He apologised but I told him I had to actually wash the bed linen to prove that the stain was easily washable. This is totally unacceptable! Their excuse was that they outsourced their laundry which was a pathetic reason because most small hotels do that anyway. That’s not the point. My point is that it was a small stain that could easily be cleaned. I felt we were being punished, penalised. We were paying guests and we had to prove our innocence. Very bad customer service, no customer empathy at all. We will definitely not recommend this place to anyone. If you still want to stay make sure you do the bed, vacuum, clean the toilets, & bathroom or you might lose your deposit! PS I strongly believe the employee was ripping us off and trying to take the rm50 for herself. I would strongly recommend the supervisor to look into this and take preventative measures for future customers.
Hotel response
Comment: 2 July
Thank you for choosing us as your designated stay in Ipoh. We are sorry for the inconvenience being caused during your stay with us. As per our investigation and CCTV Footage, upon check-in the Front Office Assistant explained the hotel policy to you which is stated on the check-in form. You acknowledged and signed the form being understood. The hotel outsource the linen to professional laundry service in regardless. This is to ensure the cleanliness of the linen and the safety for next in-house guest usage. Thank you for your valuable feedback.
Comment: 11 Dec 2024
Stayed in: Dec 2024
Could have gotten a perfect rating, if it is not because of the showering experience. There was no hot shower available. Apparently, the water heater is to be controlled at the air conditioner control panel, where it must remain at 20 degree Celsius with maximum fan speed, according to the helpdesk. Despite that, the shower at most gotten to room temperature, while the room ended up freezing cold.
Comment: 28 Oct 2024
Stayed in: Oct 2024
basically a quiet and slightly out of town/city but peaceful and safe. Luckily, can grab easily.
Very good location
3, Persiaran Menglembu Suria, Pusat Perniagaan, Ipoh, 30200, Malaysia|2.54 km from Lorong Panglima
10 things to dowithin 2.22 km
2.54 km
2.34 km
2.41 km
Airportwithin 3.92 km
3.92 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
Pets are not allowed.
Breakfast not available.
The property requires a refundable security deposit at check-in which is only payable in cash.
Effective 1 January 2024, Foreign nationals entering Malaysia are required to fill in the Malaysia Digital Arrival Card (MDAC) via the Malaysian Immigration portal. It is prohibited to bring durian and mangosteen to the hotel.
The hotel accepts the following payment methods:
Palm Hotel Ipoh: FAQs
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