Anantara Al Jabal Al Akhdar Resort
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Fast facts
Check in from | 14:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Anantara Al Jabal Al Akhdar Resort
Anantara Al Jabal Al Akhdar Resort
Anantara Al Jabal Al Akhdar Resort, the highest five star resort in the middle east on the curving rim of a great canyon, is a secluded haven for the intrepid and discerning.
Ratings and reviews
Cleanliness4.8
Location4.7
Service4.5
Facilities4.7
Traveller reviews
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Mentioned by travellers
Comment: 28 Feb 2025
Stayed in: Nov 2024
Very unique place, breathtaking views.
The only "negative" point, the pool feels a bit smalll and crowded for anantara standards.
The food was really good and the service impeccable. The staff went above and beyond to make my husband birthday un unforgettable day.
The only "negative" point, the pool feels a bit smalll and crowded for anantara standards.
The food was really good and the service impeccable. The staff went above and beyond to make my husband birthday un unforgettable day.
Couple
Comment: 7 Dec 2024
Our stay at Anantara was okay but nothing more. To start with something positive, the staff was really friendly and attentive which was great! Breakfast was outstanding as well and the architecture od the hotel was beautiful. Other things, however, were simply not good enough for the price you pay. Firstly, no one was at the entrance to greet us when we arrived with our car. We had to find the parking and get back to the hotel ourselves which is definitely not standard for a 5-star hotel. At check-in, they just assumed that my name (Alexandra) is a male name and didn‘t even talk to me, just to my partner. I would expect for them to get that this is a female name or just ask who uf us this is. The welcome was overall very hectic, the guy who showed us to our room was friendly, but extremely stressed and rushed. There are no showers at the pool which is not very hygenic. In the evening at the bar, they served the red wine way too warm. Also, you never, ever serve 250ml of wine all in one glass. In the same bar, they played really loud party music which was such a pity and quite inappropriate and somehow destroyed the ambiance. How about some discreet music such as jazz, classical music etc. which fits the vibe of the scenery/mood way better? Moving on to our room, the shelf in the shower where you can put your shampoo bottles was broken and losely fixed. Overall, a lot of things were not 5-star hotel like and disappointed us. If you pay $700 for one night, you can expect more. We would not visit again.
Hotel response
Comment: 8 December
Dear Alexandra,
Thank you for taking the time to share your experience following your stay at Anantara Al Jabal Al Akhdar Resort. I genuinely appreciate your honest feedback, as it helps us identify areas for improvement and ensure a consistently exceptional experience for all our guests.
I’m delighted to hear that you enjoyed the friendliness and attentiveness of our team, the outstanding breakfast, and the hotel’s architecture. However, I deeply regret that several aspects of your stay fell short of your expectations.
Please accept my sincerest apologies for the oversight during your arrival, both at the entrance and at check-in. Your point regarding the assumptions made about your name is especially concerning and not reflective of the inclusive and personalized service we aim to provide. I assure you that your feedback will be shared with our team to ensure greater attention and sensitivity moving forward.
I also regret that the ambiance at the bar and some details in your room and at the pool did not meet the high standards we strive for. We take your comments about the music selection, wine service, and room maintenance seriously, and I will personally address these matters with the respective departments.
Your feedback about the pool showers and the overall sense of rushed service is also noted, and we will work to enhance our operations to create a more seamless and luxurious experience for future guests.
While I understand your decision not to visit again, I hope you will reconsider in the future. Should you decide to return, I would love the opportunity to personally oversee your stay to ensure a truly exceptional experience.
Thank you once again for bringing these matters to our attention.
Best regards,
Amal Al Hinai/ Operational Excellence Manager
Thank you for taking the time to share your experience following your stay at Anantara Al Jabal Al Akhdar Resort. I genuinely appreciate your honest feedback, as it helps us identify areas for improvement and ensure a consistently exceptional experience for all our guests.
I’m delighted to hear that you enjoyed the friendliness and attentiveness of our team, the outstanding breakfast, and the hotel’s architecture. However, I deeply regret that several aspects of your stay fell short of your expectations.
Please accept my sincerest apologies for the oversight during your arrival, both at the entrance and at check-in. Your point regarding the assumptions made about your name is especially concerning and not reflective of the inclusive and personalized service we aim to provide. I assure you that your feedback will be shared with our team to ensure greater attention and sensitivity moving forward.
I also regret that the ambiance at the bar and some details in your room and at the pool did not meet the high standards we strive for. We take your comments about the music selection, wine service, and room maintenance seriously, and I will personally address these matters with the respective departments.
Your feedback about the pool showers and the overall sense of rushed service is also noted, and we will work to enhance our operations to create a more seamless and luxurious experience for future guests.
While I understand your decision not to visit again, I hope you will reconsider in the future. Should you decide to return, I would love the opportunity to personally oversee your stay to ensure a truly exceptional experience.
Thank you once again for bringing these matters to our attention.
Best regards,
Amal Al Hinai/ Operational Excellence Manager
Comment: 2 Dec 2024
Stayed in: Nov 2024
The property, the location and the staff made this stay spectacular. I was welcomed with a 20 minute delayed check in which was not something you expect after paying over $1K USD. There were other minor issues which you would think would be non existent at a 5 star hotel but I had to deal with, thats not good! The views of the Saiq valley are breathtaking, SubhanAllah.
Comment: 12 Oct 2024
Stayed in: Oct 2024
Nice hotel with stunning view and kind staff
Pro: view, staff and facility in general is nice
Con:
To reach the hotel you need a 4x4 otherwise the police do not let you through. The hotel has a pickup but for this 30 min ride they charge an outrageous amount! I think this is pretty unfair, it cost us a fortune only the transfer which i was not aware on booking time.
buffet for breakfast and also main restaurant could be much better for this price range, we had much better food for this price in other hotels
Some restaurants are only open on few days which is pretty annoying if you cant really go outside and get stuck with the two remaining restaurants
Pro: view, staff and facility in general is nice
Con:
To reach the hotel you need a 4x4 otherwise the police do not let you through. The hotel has a pickup but for this 30 min ride they charge an outrageous amount! I think this is pretty unfair, it cost us a fortune only the transfer which i was not aware on booking time.
buffet for breakfast and also main restaurant could be much better for this price range, we had much better food for this price in other hotels
Some restaurants are only open on few days which is pretty annoying if you cant really go outside and get stuck with the two remaining restaurants
Business traveller
Comment: 3 Jan 2025
Hotel was fantastic and the location is great
Hotel response
Comment: 5 January
Dear Guest, Thank you for sharing your positive feedback following your stay at Anantara Al Jabal Al Akhdar Resort. We are thrilled to hear that everything about your experience, from the location to the hotel itself, met your expectations. Your kind words inspire us to continue delivering exceptional stays for all our guests. We look forward to welcoming you back to our serene mountaintop retreat in the future. Warm regards, Maren Kuehleneral Manager
Excellent location
No 110, Al Jabal Al Akhdar, Sayq, 621, Oman|1.00 km from Jabal Akhdar Masjid
10 things to dowithin 0.53 km
1.00 km
0.18 km
0.53 km
0.72 km
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for free.
From 6 to 11 years old
Children can use extra beds for an additional charge of OMR 15.0.
12 years old and over
Children can use extra beds for an additional charge of OMR 30.0.
Pets are not allowed.
Breakfast available.
Breakfast price
Please contact hotel for price information.
Breakfast options
American breakfast, Asian breakfast, Continental breakfast, Halal breakfast, Vegetarian breakfast.
Breakfast menu
Buffet.
The hotel is on a mountain. The guests need to drive four-wheel drive off-road vehicle by themselves,otherwise the police will refuse to go up the mountain
The hotel accepts the following payment methods:
Anantara Al Jabal Al Akhdar Resort: FAQs
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