NOX Kensington
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Amenities
Wi-Fi
Air conditioning
Front desk 24 hour
Non-smoking
Lift
Heating
More about NOX Kensington
NOX Kensington
Situated just 400 metres from Olympia Exhibition Centre, NOX Kensington offers accommodation in the London borough of Kensington. Free WiFi is featured throughout the property.
Ratings and reviews
Cleanliness3.2
Location3.7
Service3.1
Rooms3.1
Value2.7
Sleep quality3.2
Traveller reviews
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Mentioned by travellers
Group traveller
Comment: 17 Apr 2025
Good for a night!
Not badly priced, room was small but we didn’t require all that much space. Wish the bathroom was a little bigger though. Great location, staff were nice enough, everything was clean too. Enough amenities, this place is great for a one night stay, we were visiting winter wonderland so was a great location for that purpose..
Solo traveller
Comment: 17 Apr 2025
The hotel cancelled my booking and left me with nowhere to stay in central London
I booked this hotel for three nights and prepaid fully in advance for the Nox Paddington Hotel,
I was unable to attend on the first night as as a family member was admitted to hospital as an emergency, I was due to attend on the second and third night but received a message from the hotel to say my booking had been cancelled.
At no time had I cancelled my booking? They had done it even though I had prepaid in advance for three nights and had secured the booking well in advance
I informed the hotel, but I would be making use of the second and third night and they said my booking had been cancelled and the room was not available. (they had clearly resold the room.)
I was left with nowhere to stay, this is simply not good enough. There are many reasons why someone may not be able to attend on their scheduled arrival time either because of flight problems train problems or a family emergency such as this.
I have tried contacting booking.com(who I booked with) and the hotel directly only to receive no apology or partial refund or explanation as to why they cancelled my prepaid booking.
I would not recommend this group of hotels if this is how they treat their clients. It is simply not good enough and they have not responded to my repeated messages so for that reason I am writing a review to let other people know to be aware that they may cancel your booking if you don’t arrive at your schedule time.
I was unable to attend on the first night as as a family member was admitted to hospital as an emergency, I was due to attend on the second and third night but received a message from the hotel to say my booking had been cancelled.
At no time had I cancelled my booking? They had done it even though I had prepaid in advance for three nights and had secured the booking well in advance
I informed the hotel, but I would be making use of the second and third night and they said my booking had been cancelled and the room was not available. (they had clearly resold the room.)
I was left with nowhere to stay, this is simply not good enough. There are many reasons why someone may not be able to attend on their scheduled arrival time either because of flight problems train problems or a family emergency such as this.
I have tried contacting booking.com(who I booked with) and the hotel directly only to receive no apology or partial refund or explanation as to why they cancelled my prepaid booking.
I would not recommend this group of hotels if this is how they treat their clients. It is simply not good enough and they have not responded to my repeated messages so for that reason I am writing a review to let other people know to be aware that they may cancel your booking if you don’t arrive at your schedule time.
Family traveller
UK
Comment: 18 Feb 2025
PAY ATTENTION TO ALL CHECK IN REQUIREMENTS! Room odour, poor sound insulation but everything else fair to good.
UK RESIDENTS NEED A PHOTO ID TO CHECK IN! NEEDS TO BE MADE CLEARER! This detail is half down the hotel information provided. It should be at the top! The receptionist was apologetic when we couldn't produce physical ID, said this happened every day(!!!) and we spent a fraught 20 mintues before we found an image we could use. It wasn't a good start and could have ruined out weekend away.
Other negative points:
- the room had a definite odour on entry but was bearable.
- sound insulation is non-existent. You will get woken up by the traffic and unless your fellow guests are exceptionally quiet you will everything including, in one instance, thins you don't want to hear. We were on the top floor, I imagine this was as good as it gets and it was still bad.
The above is a pity. The plus points are:
- the rooms are quite spacious for the price. Three permanent beds + room to move around and it was warm even in mid winter.
- good wifi.
- good storage + a safe.
- kitchenette well stocked.
- bathroom was adequate if missing places to put toiletries.
- location is good.
In summary, UK residents remember your ID!!! If sound doesn't bother you, or slight smells, this is reasonable value. But I won't be going back again.
Other negative points:
- the room had a definite odour on entry but was bearable.
- sound insulation is non-existent. You will get woken up by the traffic and unless your fellow guests are exceptionally quiet you will everything including, in one instance, thins you don't want to hear. We were on the top floor, I imagine this was as good as it gets and it was still bad.
The above is a pity. The plus points are:
- the rooms are quite spacious for the price. Three permanent beds + room to move around and it was warm even in mid winter.
- good wifi.
- good storage + a safe.
- kitchenette well stocked.
- bathroom was adequate if missing places to put toiletries.
- location is good.
In summary, UK residents remember your ID!!! If sound doesn't bother you, or slight smells, this is reasonable value. But I won't be going back again.
Solo traveller
Comment: 5 Feb 2025
Not perfect, but not bad.
The electronic door key to my room would not work. Nor would the replacement I was given by the (slightly embarrassed receptionist). Nor would the next one. He then became apologetic and said he would have to accompany me to my room (3rd floor) each time I needed to get into it. They were having problems with the keycard programming machine, but only for my room it appeared.
However the room is packed with facilities for cooking, preparing food and eating. There is no table or chair, but hey that’s not a problem when you have a nice flat bed. TV was nice and big though.
Later on that evening, I was aware of a lot of loud talking / shouting by other guests in the room opposite. Having been woken up, I decided to look at my watch - it was 2.30 a.m. —- not good! Is this a hotel’s responsibility to control, or just bad luck?
Having said all this it was reasonable value at £52, in a fairly central part of London.
However the room is packed with facilities for cooking, preparing food and eating. There is no table or chair, but hey that’s not a problem when you have a nice flat bed. TV was nice and big though.
Later on that evening, I was aware of a lot of loud talking / shouting by other guests in the room opposite. Having been woken up, I decided to look at my watch - it was 2.30 a.m. —- not good! Is this a hotel’s responsibility to control, or just bad luck?
Having said all this it was reasonable value at £52, in a fairly central part of London.
Family traveller
Comment: 5 Jan 2025
Stayed in: Apr 2024
This is NOT a trustworthy place
We went to Nox Hotels Kensinton in 2023. It was a so so experience.
We were not able to use our credit card, so we had to pay our deposit in cash. When we left the hotel 3 days after, we were assured the deposit would be returned to our bank account.
It is now 2 years later and after 3 attempts it is now clear that they are not willing return the deposit to us. The way Denis Anderson has treated this case is shockingly rude. So be advised: this hotel is not trustworthy.
Clemens Huis in 't Veld from the Netherlands.
We were not able to use our credit card, so we had to pay our deposit in cash. When we left the hotel 3 days after, we were assured the deposit would be returned to our bank account.
It is now 2 years later and after 3 attempts it is now clear that they are not willing return the deposit to us. The way Denis Anderson has treated this case is shockingly rude. So be advised: this hotel is not trustworthy.
Clemens Huis in 't Veld from the Netherlands.
Location
88 Holland Road, Kensington, London, W14 8BN, United Kingdom|2.97 km from Paddington Station
10 things to dowithin 1.84 km
2.97 km
2.39 km
2.59 km
Transportationwithin 4.30 km
0.13 km
0.88 km
1.64 km
Airportwithin 17.87 km
17.16 km
17.87 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property will not accommodate hen, stag or similar parties. Guests under the age of 18 can only check in with a parent or official guardian. Security deposit processing requires a physical bank card. No Apple Pay, Maestro cards or cash are accepted. Guests under the age of 18 can only check in with a parent.
NOX Kensington: FAQs
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