Emerald Queen Hotel & Casino

Children are welcome at this hotel.

Pets allowed with extra charge.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. A damage deposit of PHP 3000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Please note that the same credit card used to guarantee your booking along with the cardholder has to be present when checking in / making payment at the hotel. The property reserves the right not to honor any third-party reservations. Should there be a cancellation due to failure to comply with the third-party policy, the hotel will charge a one-night cancellation fee. Children below 10 years old are free of room accommodation. For room package that includes breakfast, children between 4-10 years old are paid extra. It can be added and paid at check-in. Please contact the property directly for further details. Several things in Costabella have changed due to the severe damage of the super typhoon that struck across Visayas but most of you know and love definitely can still be realized. Changed to better existing standards whilst not forgetting our genuine, warm and caring service. To set your expectations, our The Boardwalk is not available until further notice. It drove us to despair that it was all ruined. There are plans of reconstruction however there is no time period yet. Our neighboring property near the West Wing, has an ongoing construction. Work is done daily from 8:00 AM to 17:00 PM. The West Wing is where our Premiere Deluxe poolside and Seafront Suites are located. We hope you understand that we have no hold over developments of our nearby properties. Please bear with us. Bookings crossing over on December 31st has a rate inclusion of New Years Eve cocktail party. Adult PHP 2,800 Child (4-10y.o) PHP 1,700 Package includes; heavy pica-pica, cocktails, mocktails, live entertainment, fireworks, photo booth, raffle prizes and other surprise freebies. We are pleased to inform you that we are expanding our facilities to serve you better. As a part of this effort, we will be renovating our Brisa Restaurant. Renovation Schedule Brisa Restaurant: June 3 – mid of December 2024. Lema Filipino Spa is currently undergoing renovations to enhance your future experience. In the meantime, guests can still enjoy Lema’s relaxing massage services in the comfort of their rooms, available daily from 2 PM to 11 PM, with the last appointment at 10 PM. Please note that other services, such as manicures, pedicures, body scrubs, and facials, are temporarily unavailable.

Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-