Vinpearl Resort & Spa Phu Quoc
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Fast facts
Check in from | 14:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Vinpearl Resort & Spa Phu Quoc
Vinpearl Resort & Spa Phu Quoc
"Welcoming guests with its bright red tiles, Indochine-style architecture and an outdoor swimming pool of nearly 5,000 square meters embracing the resort's premises, Vinpearl Resort & Spa Phu Quoc offers an experi-ence journey full of typical natural. ..
Ratings and reviews
Cleanliness4.5
Location4.5
Service4.5
Facilities4.4
Traveller reviews
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Mentioned by travellers
Couple
Comment: 16 Jan 2025
I recently stayed at this hotel and had an overall good experience. The hotel grounds are large and beautiful, with a stunning beach that’s perfect for relaxing. The cleanliness was impressive, and the fitness center is fantastic—large, well-equipped, and a great place to work out.
However, there are a few areas where the hotel could improve. The sunbeds by the beach are always taken, so we had to wake up early at around 6 AM to secure a spot. The ping-pong table was in poor condition, with broken paddles and a worn-out surface. There was also no animation or entertainment, even though we asked at the reception a few times. One of the billiard tables was missing pockets, making it impossible to play.
Another issue was with the tennis court. It's very hard to book a slot, as all evening times were fully booked, yet we often passed by the court in the evening and saw no one playing. Additionally, the room cleaning service repeatedly forgot to replenish the body lotion, which was a bit frustrating.
On the positive side, the safari park was amazing, and we appreciated the airport transfer service. Overall, it was a nice stay, but a few improvements could make the experience even better.
However, there are a few areas where the hotel could improve. The sunbeds by the beach are always taken, so we had to wake up early at around 6 AM to secure a spot. The ping-pong table was in poor condition, with broken paddles and a worn-out surface. There was also no animation or entertainment, even though we asked at the reception a few times. One of the billiard tables was missing pockets, making it impossible to play.
Another issue was with the tennis court. It's very hard to book a slot, as all evening times were fully booked, yet we often passed by the court in the evening and saw no one playing. Additionally, the room cleaning service repeatedly forgot to replenish the body lotion, which was a bit frustrating.
On the positive side, the safari park was amazing, and we appreciated the airport transfer service. Overall, it was a nice stay, but a few improvements could make the experience even better.
Hotel response
Comment: 18 January
Dear Valued Guest,
Thank you for taking the time to share your detailed feedback about your recent stay with us. We’re pleased to hear that you enjoyed the beautiful hotel grounds, the stunning beach, and the fantastic fitness center. It’s also wonderful to know you had a great experience at the safari park and appreciated the airport transfer service.
We regret that certain aspects of your stay fell short of expectations. We understand how inconvenient it was to wake up early to secure a sunbed, and we are actively working on solutions to address this issue. We also apologize for the condition of the ping-pong table, billiard table, and the lack of animation or entertainment. Your comments regarding the tennis court availability and the repeated oversight in replenishing body lotion are duly noted, and we will ensure these concerns are addressed promptly.
Your feedback is incredibly valuable as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
Warm regards,
Nguyen Trong Thang
Duty Manager
Vinpearl Resort and Spa Phu Quoc
Thank you for taking the time to share your detailed feedback about your recent stay with us. We’re pleased to hear that you enjoyed the beautiful hotel grounds, the stunning beach, and the fantastic fitness center. It’s also wonderful to know you had a great experience at the safari park and appreciated the airport transfer service.
We regret that certain aspects of your stay fell short of expectations. We understand how inconvenient it was to wake up early to secure a sunbed, and we are actively working on solutions to address this issue. We also apologize for the condition of the ping-pong table, billiard table, and the lack of animation or entertainment. Your comments regarding the tennis court availability and the repeated oversight in replenishing body lotion are duly noted, and we will ensure these concerns are addressed promptly.
Your feedback is incredibly valuable as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
Warm regards,
Nguyen Trong Thang
Duty Manager
Vinpearl Resort and Spa Phu Quoc
Group traveller
Comment: 11 Nov 2024
Room is very spacious and location is nearby Grandworld. They were so kind to provide a complimentary premium taxi service for us to the airport. Breakfast has an extensive selection. Thus hotel is huge and is just at the beach.
Hotel response
Comment: 13 November
Dear Wenling,
Thank you for sharing your wonderful experience! We are thrilled to hear that you enjoyed the spacious room, the convenient location near Grandworld, and the complimentary premium taxi service to the airport. It's great to know that you found the breakfast selection extensive and that the hotel's proximity to the beach was a highlight for you. We hope to welcome you back soon for another fantastic stay!
Best regards,
Trần Thị Mỹ Huyền
Vinpearl Resort & Spa Phu Quoc
Thank you for sharing your wonderful experience! We are thrilled to hear that you enjoyed the spacious room, the convenient location near Grandworld, and the complimentary premium taxi service to the airport. It's great to know that you found the breakfast selection extensive and that the hotel's proximity to the beach was a highlight for you. We hope to welcome you back soon for another fantastic stay!
Best regards,
Trần Thị Mỹ Huyền
Vinpearl Resort & Spa Phu Quoc
Couple
Comment: 10 Feb 2025
Perfect resort at phu quoc
Hotel response
Comment: 10 February
Dear Valued Guest,
Thank you for taking the time to share your wonderful 5-star review of your stay at Vinpearl Resort and Spa Phu Quoc. We are thrilled to know that you had an exceptional experience with us.
Your kind words about our premises mean the world to us. At Vinpearl Resort and Spa Phu Quoc, we strive to provide our guests with the highest level of comfort and hospitality, and it is rewarding to hear that we succeeded in making your stay memorable.
We look forward to welcoming you back for another luxurious and relaxing experience in the near future. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next visit even more special.
Warm regards,
Nguyen Trong Thang
Duty Manager
Vinpearl Resort and Spa Phu Quoc
Thank you for taking the time to share your wonderful 5-star review of your stay at Vinpearl Resort and Spa Phu Quoc. We are thrilled to know that you had an exceptional experience with us.
Your kind words about our premises mean the world to us. At Vinpearl Resort and Spa Phu Quoc, we strive to provide our guests with the highest level of comfort and hospitality, and it is rewarding to hear that we succeeded in making your stay memorable.
We look forward to welcoming you back for another luxurious and relaxing experience in the near future. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next visit even more special.
Warm regards,
Nguyen Trong Thang
Duty Manager
Vinpearl Resort and Spa Phu Quoc
Comment: 29 Mar 2025
Stayed in: Mar 2025
I was stying with my mom and dad. Hotel room was quite spacious and very clean with nice ocean view. We were very satisfied and definitely will book again when we come again in the future. Thx
Family traveller
Comment: 19 Mar 2025
One of the best hotels that we stayed in phu quoc, the villa was clean spacious, has great views and the pool was clean. Breakfast buffet was great. I visited spa and fitness centers nothing to complain overall great experience will be staying there again
Hotel response
Comment: 19 March
Dear Value Guest,
Thank you for sharing your experience at the Vinpearl Resort & Spa Phu Quoc. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Our team looks forward to welcoming you back to “your home away from home’’.
Warm Regards,
Tran Van Hong
Front Desk Manager
Thank you for sharing your experience at the Vinpearl Resort & Spa Phu Quoc. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Our team looks forward to welcoming you back to “your home away from home’’.
Warm Regards,
Tran Van Hong
Front Desk Manager
Excellent location
Bãi Dài, Phu Quoc, 920000, Vietnam|0.85 km from Bai Dai beach
10 things to dowithin 0.84 km
0.85 km
1.06 km
1.05 km
Airportwithin 16.61 km
16.61 km
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
All ages
R 1,133 (VND1,560,000) per person per night
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast menu
Buffet
Breakfast options
Western breakfast, Chinese breakfast
Breakfast price
Please contact hotel for price information
Breakfast times
06:00 - 10:30 from Monday to Sunday
Guests under the age of 18 can only check in with a parent or official guardian. Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel. If you are making payment using another cardholder's credit card, kindly provide the following to the hotel prior to your arrival: 1) Authorization letter with cardholder's signature 2) Copy of the cardholder's card (front and back of card with cardholder's signature) Please note that hotel may contact the cardholder for verification purposes. Villa room does not have extra bed. Children under 4 years old are free of charge if sharing room with parents. Additional charges will apply for children 4 years and over. Please contact the property directly for more information. Guests from 11 years of age are considered as adults. Kindly check the individual room capacity for more details. There will be a compulsory fee applied for Christmas and New year Gala Dinner(31/12) and not included room rate and surcharge rate, which will be charged upon check-in date. A deposit is required upon check-in for additional services or damages during the stay and will be refunded upon departure. Deposit only in VND. Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in. For children, birth certificates are required. If birth certificates are not provided, guests under 55 inches will be considered children aged 4 – 12 years old. When using Vinpearl’s services, guests consent to the property’s use of the photographs taken for statistics. These photographs will not be disclosed to third parties outside Vingroup. Each villa room has a different number of occupancy for children. Please contact the property for further information. Guests are required to check the room’s furniture and mini-bar (food and drinks) upon check-in and check-out. Please note that rate is not inclusive of VinWonders & Safari Ticket Please provide the flight number (such as VJ975, VJ979 …) & contact at least 48 hrs prior arrival date for complimentary airport transfer by shuttle bus arrangement. In case we do not receive the above required information, we understand that you arrange the transportation to our hotel by yourself. - Vietnamese "Khách sạn cung cấp dịch vụ đón/tiễn sân bay miễn phí bằng shuttle bus (phụ thuộc vào gói phòng khách đặt): vui lòng cung cấp số hiệu chuyến bay (như VN1233, VJ455 …) cùng số điện thoại liên hệ 48 giờ trước ngày nhận phòng. Trường hợp khách sạn không nhận được thông tin phản hồi trước thời gian quy định, chúng tôi hiểu rằng Quý khách tự túc việc sắp xếp di chuyển đến khách sạn." English: "-Property credit is Grand World voucher Credit, which has stay date untill 31/8/2023" - Vietnamese: "Tín dụng chỗ nghỉ là Voucher Grand World cho khách lưu trú trước 31/08/2023"
This hotel accepts the following payment methods:
Cash
Vinpearl Resort & Spa Phu Quoc: FAQs
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